During this time of year, we do see a peak in communications from members who need more information about their annual benefit statement, this unfortunately increases our call wait times. Please accept our apologies for any inconvenience this may cause you, we are working hard to reduce our wait times to acceptable levels.
Our email volumes have also been impacted and whilst we aim to respond to emails within 10 working days we may not meet this timescale. Please be assured that we will process your query as soon as possible.
Thank you all for your patience and understanding,
Your Pension Service